My car needed some repair work. Insurance set me up for a rental with Hertz who told me not to pay for bridge tolls with my own car’s transponder. When I take the car back, they tell me I’ll be invoiced later for the tolls. Had 4 toll crossings which ordinarily would come to less than $30 (even less if I had used the transponder).
A month later, the Hertz charges show up: $77 (including ‘processing fee’). Called and complained. They said they’d look into it. Never heard back.
Not using them again.
There isn’t really a good rental company but Hertz towers above the rest as the worst. I’ve gone to pick up a car I reserved at noon on a Wednesday and there was just nobody there to give me the key and no one to answer a phone.
Hertz is so ass I reserved a car and the fuckers didn’t even show up with a car. Had to file a credit card dispute. The address they gave didn’t even exist.
One of the problems with removing people from the equation is that there is no way to escalate an issue. I’m guessing it’s by design.
An example of this is the food delivery app in the country where I live. One time a delivery person said the restaurant was closed. The app said it was open but it was a holiday. Neither of us could cancel the order or contact a person to allow the cancelation.
Another instance, a delivery rider had a problem with their bike and asked me to cancel the order, when I told her I could not, she told me to call the restaurant to cancel it.
I don’t think she really had a problem with her bike, but I couldn’t chat with anyone who worked at the app to resolve the issue. She eventually delivered it. I think she just didn’t want to wait for the food to be ready since it wasn’t fast food. I ended up ordering from a different place, and ended up with 2 dinners.
Cars get damaged, it’s part of USING a GOD DAMN CAR. To me if something is damge that is invisible to a normal human eye and doesn’t impact the function of it, it’s part of renting cars.
Have you considered… Line go up?
Wear and tear is specifically not allowed to be charged for home rentals in Australia. Damage that is not wear and tear can be I would assume it would also apply for car rentals but I haven’t checked.
Whenever I’ve rented from Enterprise here in the US, they explicitly do not charge you for simple scuffs/scratches that aren’t deeper than a specific amount (like 0.5cm or something).They’ve always told me they don’t charge for dents that are smaller than around 2-4cm in diameter. In other words, basic wear and tear on cars being used by hundreds of people over their rental lifespan.
If Hertz ultimately goes down this path and their competitors do not, I would almost guarantee they’ll lose tons of business.
But they’ll have some AI machines instead, so the shareholders will be happy. The shareholders of a different company, but still…
Dents and scratches are not part of “using a car”
I see you have never driven behind a pickup truck on a gravel road.
If you’re close enough to another vehicle on a gravel road that you’re getting stones flicked up, there’s no way that’s a safe following distance, especially considering the increased stopping distances.
I have actually, for several years of my life, which is how I know it doesn’t cause that.
Have you tried not doing that?
It’s really as easy as not doing that.
If it takes a whole 60 seconds for this glorified camera-carwash contraption to scan a vehicle and generate a report, they are charging $11,400/hour.
Hertz, I will personally sit on a roller stool with a camera and make beep boop sounds for that dough. Take my resume.
Yeah but you are a person presumably, so there is accountability. The reason to use AI is to escape accountability
Hertz, I will personally sit on a roller stool with a camera and make beep boop sounds for that dough. Take my resume.
The jo is harder than that. You have to occasionally say “enhance”.
yeah but then theyd have to pay ya instead of pocketing almost everything and getting a robot to do it for them.
AI is going to make customer service so much worse than it is now. Makes me want to be a customer as infrequently as possible.
It’s a lucrative market market for AI lawyer systems that automatically fight every claim.
I’d love to see them prove they genuinely incurred those costs, how do you go about fixing a tyre scuff?
Wheel, not tyre. So I presume they curbed an alloy or similar.
Could be, but that’s a very strange choice of language by the author. You scuff a tyre, you scratch or gouge a rim typically.
I mean I disagree. A gouge would be a big chuck taken out, a scratch would be a more surface level line where as a scuff would be a patch of surface level damage. I doubt I would ever use scuff in terms of a tyre either.
That is the wonders of language though, everyone uses it differently :D
Another reason to never rent from US companies
I’ve had all of my wheels stolen before. That was an awkward teams meeting, explaining why I was not there in person. The photographs I sent into the chat made it more entertaining though.
I think the weirdest part was how nonchalant that Hertz rep was about the situation. Because this shit happens all the time
It’s not like it’s their car, why would they get mad?
