Hertz recently started implementing an AI–driven vehicle scanner that scans cars before and after rentals to check for damage and issue associated charges.
One of the problems with removing people from the equation is that there is no way to escalate an issue. I’m guessing it’s by design.
An example of this is the food delivery app in the country where I live. One time a delivery person said the restaurant was closed. The app said it was open but it was a holiday. Neither of us could cancel the order or contact a person to allow the cancelation.
Another instance, a delivery rider had a problem with their bike and asked me to cancel the order, when I told her I could not, she told me to call the restaurant to cancel it.
I don’t think she really had a problem with her bike, but I couldn’t chat with anyone who worked at the app to resolve the issue. She eventually delivered it. I think she just didn’t want to wait for the food to be ready since it wasn’t fast food. I ended up ordering from a different place, and ended up with 2 dinners.
One of the problems with removing people from the equation is that there is no way to escalate an issue. I’m guessing it’s by design.
An example of this is the food delivery app in the country where I live. One time a delivery person said the restaurant was closed. The app said it was open but it was a holiday. Neither of us could cancel the order or contact a person to allow the cancelation.
Another instance, a delivery rider had a problem with their bike and asked me to cancel the order, when I told her I could not, she told me to call the restaurant to cancel it.
I don’t think she really had a problem with her bike, but I couldn’t chat with anyone who worked at the app to resolve the issue. She eventually delivered it. I think she just didn’t want to wait for the food to be ready since it wasn’t fast food. I ended up ordering from a different place, and ended up with 2 dinners.