Take Blizzard for example. They just released a new patch, where class campaign quests for 8/12 classes do not work. Sure, it’s a remixed version of older expansion, and with all the phasing stuff I can kind of imagine some of the phasing issues being caused by, I don’t know, the player having a weird combination of completed stuff that’s hard to properly catch in testing, since there’s quite a lot of variables.
But the fact that one of the class quests requires crafted items to be completed, while crafting isn’t available by design in the Remix, there’s just no excuse. They either just don’t give a fuck about an issue that’s literally a progression blocker with 100% repro rate (while also being pretty easy to fix), or no one ever tested it even once. And it’s not just some random sidequest, it’s literally the main class campaign, one of the main features of the expansion.
As someone who worked in QA and gamedev, I can’t imagine how could something as obvious as this ever get approved for release. That’s something you catch immediately. Hell, you don’t even have to play through it to realize that this might be a problem.
Work at a larger company. Most people are so used to terrible Customer Service these days that we just use our customers as the QA. Nobody complains as much as they should. As they say
Everybody has a test environment. Only some are lucky enough to have a separate production environment.
Large companies probably do that anyway.
Take Blizzard for example. They just released a new patch, where class campaign quests for 8/12 classes do not work. Sure, it’s a remixed version of older expansion, and with all the phasing stuff I can kind of imagine some of the phasing issues being caused by, I don’t know, the player having a weird combination of completed stuff that’s hard to properly catch in testing, since there’s quite a lot of variables.
But the fact that one of the class quests requires crafted items to be completed, while crafting isn’t available by design in the Remix, there’s just no excuse. They either just don’t give a fuck about an issue that’s literally a progression blocker with 100% repro rate (while also being pretty easy to fix), or no one ever tested it even once. And it’s not just some random sidequest, it’s literally the main class campaign, one of the main features of the expansion.
As someone who worked in QA and gamedev, I can’t imagine how could something as obvious as this ever get approved for release. That’s something you catch immediately. Hell, you don’t even have to play through it to realize that this might be a problem.
Work at a larger company. Most people are so used to terrible Customer Service these days that we just use our customers as the QA. Nobody complains as much as they should. As they say