Nope, I should have clarified that I got fired on my first day of actually going live on the phones. Prior to that, me and the group of new people I was placed in got 2 weeks of training. For whatever reason, I struggled with it and never fully got to grips with what they were expecting of us.
In my defence though, I did warn the supervisor that I wasn’t feeling confident or ready to get started. He was one of those cringe overenthusiastic supervisors who was all about pizza parties and “smashing our goals”. He insisted that I would be fine. I really wasn’t lol
Eh, I’ve worked in a few call centers and from what I’ve seen, they just constantly hire, training groups for various contracts are frequent, and people are pulled from closed contracts to fill in when people leave or are fired from ongoing contracts. They also tend to overhire for each training group because a lot of people will quit or not be good at it.
They CHURN, and they don’t give a fuck because everyone is going to burn out or move on in short order anyway. That’s just the nature of the job. If you don’t seem like a good fit quickly they won’t keep you around. Is all metrics.
They are horrible places to work. Often referred to as “employment of last resort” by employment services people around here.
They put you on the phones live on day 1? That’s a “them” problem, not a “you” problem.
Nope, I should have clarified that I got fired on my first day of actually going live on the phones. Prior to that, me and the group of new people I was placed in got 2 weeks of training. For whatever reason, I struggled with it and never fully got to grips with what they were expecting of us.
In my defence though, I did warn the supervisor that I wasn’t feeling confident or ready to get started. He was one of those cringe overenthusiastic supervisors who was all about pizza parties and “smashing our goals”. He insisted that I would be fine. I really wasn’t lol
You’d think after 2 weeks sunk cost they’d give you at least a couple days to settle into a routine.
Eh, I’ve worked in a few call centers and from what I’ve seen, they just constantly hire, training groups for various contracts are frequent, and people are pulled from closed contracts to fill in when people leave or are fired from ongoing contracts. They also tend to overhire for each training group because a lot of people will quit or not be good at it.
They CHURN, and they don’t give a fuck because everyone is going to burn out or move on in short order anyway. That’s just the nature of the job. If you don’t seem like a good fit quickly they won’t keep you around. Is all metrics.
They are horrible places to work. Often referred to as “employment of last resort” by employment services people around here.