I often don’t like it when customer service people say this to me if I have been waiting to resolve an issue that is the company’s fault, because my waiting is barely a choice; the company screwed up and now I am ‘forced’ to spend time getting it resolved.
Only apologize or thank me when it’s personal and sincere. (The size of the business matters a lot in if the apologies or thanks feel genuine.)
I did for a while but they made it such a pain to use it that way, so I ditched it and went back to Joplin.
For example, Standard notes was working fine, then one day an update broke my self-hosted setup. When I finally fixed it (it took days), I noticed the editors I used no longer worked either. I got tired of fixing and fighting to keep it working.
Joplin’s editor sucks (on mac), but at least the app reliably stays working and syncing.