When I was visiting my wife’s family for Thanksgiving, my father-in-law told me that his laptop was telling him that if he didn’t upgrade to Win11 he be vulnerable to all sorts of malware. They’re both retired and on a fixed income so he was panicking over buying a new machine. I put Mint on his existing laptop and walked him through its use. Fingers crossed that he’ll be able to handle it. I haven’t had any support calls from him yet but I’ll find out how it’s going when I see him in a few days.

Does anyone have any tips for supporting older family members on Linux if they have absolutely no experience with it?

  • Piranha Phish@lemmy.world
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    3 hours ago

    TeamViewer, or similar.

    My mom has been running Linux Mint for 10+ years now. She is not tech savvy, but also not helpless. She has needed help a handful of times, usually with a printer.

    Trying to talk anybody through support remotely is a PITA, Linux or Windows. So NAT-triendly remote desktop is very helpful.