Google announced the end of support for early Nest Thermostats in a support document earlier this year that largely flew under the radar. As of October 25, first and second generation units released in 2011 and 2012, respectively, will be unpaired and removed from the Google Nest or Google Home app.
Users will no longer be able to control their thermostats remotely via their smartphone, receive notifications, or change settings from a mobile device. End-of-support also disables third-party assistants and other cloud-based features including multi-device Eco mode and Nest Protect connectivity.
This isn’t “end of support.”
This is “loss of functionality.”
Totally inexcusable.
Samsung did something similar with one of their tablets when they remotely removed an app that provided an IR remote function - a primary reason for my purchase. Samsung’s support not so politely told me, “Too fucking bad.” when I objected.
There was something I could do about it though. Even though a replacement 3rd party app was less than $5 I haven’t purchased another Samsung consumer product or service in almost a decade.
They were rude to you about it too? Jesus. I’m pleased to say I’ve never bought any Samsung product.
Yeah. And even “loss of functionality” makes it sound passive; as if it just happened by accident. They Intentionally broke a working product.
Heh I guess this is my work self showing through. I’m a software developer and “loss of function” is a very severe term to me :D it’s only surpassed by loss of data, accessibility/legal issue, and security/privacy breach. On the less severe end we have loss of telemetry, degraded function (meaning there’s still a workaround) degraded performance, and finally cosmetic defect.
As most of our tech.
Being someone that yield to my tech stuff as long as possible I really love to live in a world where a company is forced to opensource everything related to a specific product if they opt to stop maintaining it.