We have only received two emails to our legal team inbox, last one on Sep 6 with a 48-hour deadline. This is unrealistic for a company the size of Proton, especially since the message was sent to our legal team inbox on a Saturday, rather than through the proper customer support channels.
Semi-unrelated, but back when I worked weekends in phone support, nothing came close to the satisfaction of delivering a “no, we can’t do that right now” or “sorry, but that’s not even our issue” to some cranky bastard on a Saturday morning. Then, after listening to a fully grown adult have a tantrum, promising that a superior would reach out during business hours… Monday. I knew full well they would spend 2 full days stewing, only to hear back from someone in management who would say something like “the agent you spoke to was absolutely correct, we don’t have any control over the quality of your Internet connection, we are not your ISP, go talk to them, goodbye.” I was lucky to have some pretty based individuals I would report to - sometimes they’d even let me listen in on those escalation calls live to enjoy the resulting unhinged meltdowns. Talk about catharsis.
Semi-unrelated, but back when I worked weekends in phone support, nothing came close to the satisfaction of delivering a “no, we can’t do that right now” or “sorry, but that’s not even our issue” to some cranky bastard on a Saturday morning. Then, after listening to a fully grown adult have a tantrum, promising that a superior would reach out during business hours… Monday. I knew full well they would spend 2 full days stewing, only to hear back from someone in management who would say something like “the agent you spoke to was absolutely correct, we don’t have any control over the quality of your Internet connection, we are not your ISP, go talk to them, goodbye.” I was lucky to have some pretty based individuals I would report to - sometimes they’d even let me listen in on those escalation calls live to enjoy the resulting unhinged meltdowns. Talk about catharsis.