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It’s so lovely and cute to think that feedback will result in something, it definitely does, just look around us nowadays and we can see the brave Unicode characters hanging around as things have been improving on a daily basis! 🥰
Surely all feedback will be read by lovely humans, not by their clanker, because we all know how we always talk with flesh-and-bone humans, not clankers, whenever we reach some kind of “Help center” or “Contact us”.
With enough Unicode characters, the increasingly-dystopian tech world will definitely stop being dystopian! Onward, QWERTY keyboards!
If they get one angry message they’ll ignore it. If they get 10,000 angry messages they might start worrying about what the people who haven’t sent messages will do if they proceed.
Public outcry doesn’t always work, but it has worked enough times to try again. It takes minimal effort for a significant potential gain.
It’s Google and Android, the biggest OS on the planet - they would need tens of millions of unique people with actual well written concerns before they even considered reconsidering.
Clanker: “Sentiment Analysis Complete: they don’t like it. They think it’s a scheme to consolidate power and market control. Beep boop.”
It really short circuits the power of mass feedback when it gets summarized by a bot. No nuance, no ingenious argumentation, nothing. None of that gets in front of the eyes of those managing the feedback.
And that’s because it’s inefficient to read everything.
Also, it’s highly dependent on the “prompt”, similarly to how HR companies are filtering resumes through prompts specifically written to ignore “undesirable resumes”. People who believe any sort of feedback will “let (name of a corporation) know what you think about (some enshittification event/feature)” aren’t just naive, but blatantly unaware of how enshittification got “meta” (pun intended) as in “enshittify all means of reversing any enshittification”, and this includes “user feedback”.
People try to argue how some past collective user feedback “did take effect”, pointing to things such as Apple’s real-time scanning of messages. They think Apple gave up of that, and they think this was due to strongly-worded collective feedback, as if corporations ever bothered themselves to carefully consider every user feedback and serve the wishes of their users, not their shareholders. I find this wishful thinking very cute and naive. In reality, corporations don’t give a nought about user feedback because they know people will be compelled to use their products.
For example: need banking to pay rent and groceries? Soon you’ll need their apps which will only work in Android or iOS, as offline banking and offline methods of payments is increasingly scarcer due to global digitalization of financial systems. As a Brazilian, I’ve been watching as Brazil already got “Pix” (a digital instant payment system) everywhere and fiat currency is increasingly difficult to withdraw from ATMs as more and more physical banks close their doors, other countries already have their own Pix-like systems of digital payment, and it’s just a matter of time before EU, USA, Australia and other “first-world countries” got (and enforce) their own as well.
tl;dr: The enshittification is broader than we think, and strongly-worded Unicode texts won’t change the course of global technofeudalism.
@Alphane_Moon@lemmy.world
It’s so lovely and cute to think that feedback will result in something, it definitely does, just look around us nowadays and we can see the brave Unicode characters hanging around as things have been improving on a daily basis! 🥰
Surely all feedback will be read by lovely humans, not by their clanker, because we all know how we always talk with flesh-and-bone humans, not clankers, whenever we reach some kind of “Help center” or “Contact us”.
With enough Unicode characters, the increasingly-dystopian tech world will definitely stop being dystopian! Onward, QWERTY keyboards!
/s
If they get one angry message they’ll ignore it. If they get 10,000 angry messages they might start worrying about what the people who haven’t sent messages will do if they proceed.
Public outcry doesn’t always work, but it has worked enough times to try again. It takes minimal effort for a significant potential gain.
It’s Google and Android, the biggest OS on the planet - they would need tens of millions of unique people with actual well written concerns before they even considered reconsidering.
Clanker: “Sentiment Analysis Complete: they don’t like it. They think it’s a scheme to consolidate power and market control. Beep boop.”
It really short circuits the power of mass feedback when it gets summarized by a bot. No nuance, no ingenious argumentation, nothing. None of that gets in front of the eyes of those managing the feedback.
And that’s because it’s inefficient to read everything.
@paraphrand@lemmy.world
Yeah, exactly!
Also, it’s highly dependent on the “prompt”, similarly to how HR companies are filtering resumes through prompts specifically written to ignore “undesirable resumes”. People who believe any sort of feedback will “let (name of a corporation) know what you think about (some enshittification event/feature)” aren’t just naive, but blatantly unaware of how enshittification got “meta” (pun intended) as in “enshittify all means of reversing any enshittification”, and this includes “user feedback”.
People try to argue how some past collective user feedback “did take effect”, pointing to things such as Apple’s real-time scanning of messages. They think Apple gave up of that, and they think this was due to strongly-worded collective feedback, as if corporations ever bothered themselves to carefully consider every user feedback and serve the wishes of their users, not their shareholders. I find this wishful thinking very cute and naive. In reality, corporations don’t give a nought about user feedback because they know people will be compelled to use their products.
For example: need banking to pay rent and groceries? Soon you’ll need their apps which will only work in Android or iOS, as offline banking and offline methods of payments is increasingly scarcer due to global digitalization of financial systems. As a Brazilian, I’ve been watching as Brazil already got “Pix” (a digital instant payment system) everywhere and fiat currency is increasingly difficult to withdraw from ATMs as more and more physical banks close their doors, other countries already have their own Pix-like systems of digital payment, and it’s just a matter of time before EU, USA, Australia and other “first-world countries” got (and enforce) their own as well.
tl;dr: The enshittification is broader than we think, and strongly-worded Unicode texts won’t change the course of global technofeudalism.