“Chatbot developers and retail giants are battling over user data as they lay the foundation for a future in which AI agents can do all your online shopping for you.”
It’s strange how we’ve moved from mall shopping to online shopping to now AI shopping for us
My imagination thinks that in an AI shopping future, anyone who reads an article similar to this automatically buys a Micky Mouse plushie.
Did not want to ? That easy to fix: please go to your settings to turn off auto-shopping. Refunds work too, just ship it back
The number of dark patterns wrapped around both disabling auto shop and getting a return are going to make the current cookie nonsense look like a walk in the park.
“By clicking the ok button to activate this (critically important) site, you agree to allow us to make suggestions to the auto AI sales on your behalf”
Also, chargebacks aren’t zero-sum for the merchant. It costs them money on top of the cost of the sale, so enough people doing it would likely lead to legal action against the AI companies that negatively affect merchants’ bottom line.
I was imagining this not as an isolated event but a statistically small failure doing normal business practices of the future.
And chargeback against Google or Microsoft causes account cancellation.
What you said makes sense for this year.